FAQ

Typically, orders are processed within 1-2 business days. Standard shipping within the United States usually takes 3-5 business days after processing, depending on your location. For international orders, delivery times can vary widely, ranging from 7-21 business days. Once your order is shipped, you will receive a confirmation email with tracking information so you can monitor your package's progress. If you have any specific concerns regarding your order's arrival, please don't hesitate to contact us.

We pride ourselves on offering high-quality, customized novelties to our customers. To personalize your items, we use advanced laser engraving technology which allows us to precisely etch designs, text, or logos onto a wide range of materials including wood, glass, metal, and acrylic. Once you place an order with your personalization request, our skilled team reviews your requirements, checking for any specific details you want to include. We often provide a digital mock-up of the design for your approval before commencing with the engraving process. This ensures that the final product meets your exact specifications and exceeds your expectations.

Yes! We offer personalized engraving services on items you already own. Whether it's a cherished memento, a unique gift, or a special keepsake, we can customize it to your specifications. Simply contact us with details about the item and the personalization you have in mind. Our team will provide you with instructions on how to safely send your item to us, ensuring it receives the utmost care throughout the process. Once received, we'll work our magic and return your beautifully customized piece promptly. Embrace the unique, and let us add a personal touch to your cherished belongings!

We use a combination of reputable shipping carriers, including USPS, UPS, and FedEx, to ensure your novelties and customized products arrive in excellent condition and on time. We offer a variety of shipping options ranging from standard to expedited shipping to accommodate your needs. Once your order is processed and shipped, you'll receive a tracking number for real-time updates on your shipment. Rest assured, whether you're buying a unique gift or a custom piece, we'll handle your order with care and precision from our shop to your doorstep.

We strive for 100% customer satisfaction with our novelty items. If for any reason you are not completely satisfied with your purchase, you can return it within 14 days of receipt. The item must be in its original condition, unused, and in its original packaging. Please include your receipt or proof of purchase with your return. We offer a full refund on eligible items, but please note that custom or personalized items are not eligible for return unless there is a manufacturing defect. For detailed return instructions, please contact us.

Shipping costs are calculated based on the total weight of your order and the destination address. We also offer expedited and overnight shipping options at additional costs, which are displayed at checkout. For international orders, shipping fees vary by country and will be calculated during the checkout process. All shipping options and prices are transparently provided before you finalize your purchase. If you have any specific shipping requirements or questions, we will do our best to assist you.